Three Reasons Why LTR’s Central Repair Facility Means Better Products and Services for Its Customers
LTR’s forward-thinking company philosophy means we always strive to help our customers find the most efficient ways possible to operate, saving them time and money. Our Central Repair Facility (CRF) is one of the aspects of the LTR business model that sets us apart from other rental companies.
LTR’s Central Repair Facility is a big part of our model for efficiency. Located in Cleburne, Texas, the CRF is in the heart of Texas oil country. Since many of LTR’s locations are far from Texas, such as Williston, North Dakota or Oakdale, Pennsylvania, many people wonder why we have a CRF in Texas. They ask, isn’t it easier and faster to repair and maintain equipment at each location?
It might seem that way, but having a CRF saves not only our company time and money, but yours, too, by providing 100 percent service coverage on all LTR’s units from major to minor repairs, including catastrophic failures and complete overhauls. Here are three ways that the CRF means better products and service for our clients:
When you spread out your resources, it’s difficult, and expensive, to maintain a variety of highly skilled technicians who know best practices for lots of different kinds of equipment. Generators, pumps, and other equipment all require different types of repair, and it’s expensive to purchase it as well as train someone to use it in every location. By centralizing maintenance and repairs, LTR can maintain both specialized equipment as well as highly-trained technicians who can solve the many problems that might ever plague a customer’s equipment.
CRF Manager Shawn Diamond is in charge of hiring and training the employees at the CRF. He’s worked with LTR since 2013, working as a technical advisor before being promoted to manager of the CRF in 2015. Currently, ten highly qualified technicians provide a vast array of previous technical training, hands-on experience, and industry certifications. He’s proud to have a team who goes above and beyond to keep LTR’s customers up and running.
“What I’m most proud of is the EGSA Certifications,” says Diamond. “The Electrical Generating Systems Association (EGSA) is the world’s largest organization exclusively dedicated to On-Site Power Generation. The EGSA Technician Certification Program is nationally recognized and has become the hallmark of the Industry. Certification reflects a technician’s knowledge, capabilities, accomplishments, and professionalism. CRF technicians have proven to be committed to the highest industry standards, and we are proud to collectively hold a total of six EGSA certifications.”
Since technology is always changing, it’s important to keep on top of what’s new in the field. Since all the staff at the CRF receives regular training, when new models are released by the manufacturer or upgrades to systems are available, we have access to the latest, cutting edge technology as soon as it’s available.
Faster Turnaround Time
When you have a breakdown, every minute you wait for repairs is money lost. Instead of shipping equipment to the manufacturer for repairs, LTR’s trained staff performs all of the repairs at the CRF. This means that our customers don’t wait while someone else does the job. The CRF is focused only on equipment for LTR’s customers, unlike the manufacturer who is servicing equipment for many oilfield services companies.
By using our internal team instead of outsourcing any repairs to the manufacturer, we not only get a faster turnaround time, but we also cut our internal costs significantly. We benefit from reduced parts costs and cut out the added expense of trucking equipment to the manufacturer for repairs. Those savings in both time and labor are passed on to our customers.
The CRF has developed its own proprietary processes to deliver customer service that is beyond industry standards. Since maintenance and repairs are done in house, LTR has more control over the work that is performed. The result is higher quality and more efficient work.
In fact, LTR’s proprietary processes and standards is what LTR’s employees at the Central Repair Facility said they like most about working for LTR.
“It gives us peace of mind knowing we are returning equipment back to the field that surpasses our competition and exceeds manufacturers’ and industry standards. Knowing we provide our customers with exceptional quality repairs makes our team proud to be working for a company with a high standard of excellence, quality, and integrity,” said Diamond.
The CRF also maintains complete documentation of all the work that’s performed. A detailed repair history is useful for tracking and understanding repair trends, forecasting costs, and forecasting the service life of equipment. It plays key role in refining better equipment handing and developing more efficient processes. So when customers need new equipment, LTR has a solid understanding of how a generator, pump, or other piece of equipment is going to perform and when it will need regularly-scheduled maintenance. Detailed documentation also allows Diamond and his team to monitor and assess the quality of service and workmanship being performed.